In early September we introduced a new IT system for the production of the EU Parking Card.
It involved 5 days downtime but also a period of low output in the initial days of the new system. In this period a substantial backlog has grown up in relation to parking permits.
Our staff are working very hard and additional hours to reduce the backlog but there have been significant delays for permit holders in recent weeks.
We sincerely apologise for the difficulties this has caused people and we would like to thank the vast majority who have been extremely courteous and patient despite the major inconvenience experienced.
We are making an impact and services should return to normal over the course of November.